How To Shop
We hope you will find it easy to find your way around the site and have made every effort to describe the product details and prices as accurately as we can. Whilst the colours displayed are as close as possible to the real thing colour variations will occur over different computer screens.
When you see something you'd like to purchase follow the colour and size links then click 'add to basket'. Confirm
the quantity as required then continue shopping or click 'checkout'
to proceed with your transaction. You will be asked to confirm your order details
and provide your delivery address, shipping method and payment details. All transactions
are in pounds sterling. We accept online payment with Visa, Mastercard,
and Maestro cards and you can be confident that the payment system is a secure
enviroment. We use Protx, a secure online payment provider, to process card transactions. When you complete the checkout process your card details are first authenticated and actual payment will not be taken until your order is ready to send.
To make online payments even safer 3D Secure has also been introduced recently by the card companies and banks. This means that you set up your own additional security password for use with any card. If you are unfamiliar with this new feature it is easy to set up as you go through the payment process.
If you would prefer to order any of the items from the website by phone please call 01594 841824 and you can give your card details to a person! Alternatively you can send us a cheque but we advise that when shopping by an offline method you ring first to check availability and reserve the items you would like beforehand.
You can also choose to pay using Paypal which is particularly easy for anyone with a Paypal account and this method will also accept credit card payments. It is important to click all the buttons right to the end of the Paypal checkout process and return to The Laundry store to complete your order.
Postage & Packing
For the UK, a standard flat-rate amount of £4·50 is added to each order to cover postage and packing except vintage items, where postage rates may vary. These rates will appear during the checkout process. As you go through the checkout, shipping costs are automatically shown for the UK only.
We do ship overseas and the appropriate postage rate will be shown at checkout. It might not be feasable to post heavier vintage items overseas and this will become apparent at checkout. Having said that, nothing is impossible so feel free to contact us to clarify prices and postage costs before ordering when necessary.
On request, we will try and send you the information you need as swiftly as possible including any links so you can then place your order online.
Delivery & Returns
The prices on our site are in pounds sterling and are inclusive of European Union Sales Tax (VAT) at the prevailing rate (currently 20%). For currency conversion, a quick Google search will find you the current rates that apply for your country.
Orders sent to outside the EU may attract import duty and local sales taxes which need to be paid upon receipt of the shipment. These rules vary by country and local government determines duty and customs charges. We do not have access to this information to supply to overseas customers.
We aim to dispatch your order within 48 hours of receiving it and will confirm dispatch by email. Please allow 7 working days for your order to arrive. In the event of any problem or delay in dispatching your order, you will be contacted by e mail or phone. You will of course be perfectly entitled to cancel your order if we are unable to meet your requirements.
If you are not entirely happy for any reason with your purchase we will accept any stock item back within 14 days of dispatch for a full refund or exchange. We cannot accept used or damaged items (statutory rights not affected). Please note that we are not responsible for return postage or for any items that fail to reach us. When you return goods, please send by recorded or special delivery and retain proof of posting.
The address for returns: The Laundry, 4 Park Row, New Road, Aylburton, Lydney, GL15 6DT.
Refer to the size charts on the appropriate pages for sizing information. If you have any further queries regarding sizes, contact us by e mail or telephone and we will endeavour to give you the information required.